JOB OVERVIEW   

We are looking for an Account Manager to lead the team to create long-term, trusting relationships with our customers. The position reports to Account Director. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. In this role, you will liaise with cross-functional internal teams (including Business Development, Creative and Operation departments) to improve the entire customer experience. 

JOB DESCIPTION 

Customer Services 

• Building & maintaining a strong relationship with key client teams 

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives 

• Researching event markets & update event knowledge from other sources 

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders 

 Planning 

• Developing and planning practical proposal for client 's brief with creativity. 

• Managing cost and vendors to deliver the best solutions for clients. 

• Handling troubleshooting in projects with practical solutions. 

• Keeping timeline on track and having back-up plan in every circumstances. 

• Collaborate with BD team to identify and grow opportunities within territory 

 Execution  

• Being responsible for pre-event, production, post-event activities. 

• Assist with challenging client requests or issue escalations as needed 

Lead & coach team member 

• Coaching and developing team members' skills and knowledge. 

• Building teamwork spirit to get better achievements. 

JOB REQUIREMENTS 

• Graduated from the University, major in Economics, Marketing, Foreign Trade, … 

• At least 3 years of experience working at event management; 

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role 

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization 

• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) Experience delivering client-focused solutions to customer needs 

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail 

• Excellent listening, negotiation and presentation abilities 

• Strong verbal and written communication skills  

• Good at leadership skills; 

• Good command in English; 

• Good at Microsoft Office, Office 365 and other systems, software. 

BENEFIT

• Professional and dynamic working environment  

• Flexible hours & nice office  

• Welfare: 

• Lunch at the office from Monday to Thursday every week, snack on weekdays. 

• Monthly parking allowance for employees. 

• 13th month salary & bonus for exceeding sales volume (if any): bonus according to company regulations when exceeding sales targets set for the year, bonus paid twice in February and June. 

• Annual Health Check-up 

• Health insurance (PVI) per company policy  

• Teambuilding & employee activities per policy 

• Computer (Mac) providing  

• Career & personal development  

OTHER INFORMATION

• Working hours: Monday - Friday, 8:30 - 6:00 (flexible hours) 

• Probation: 2 months  

• Apply to email: hr@buzzcommunication.com.vn